PRIVACY NOTICES
FLCBank recognizes, respects, and protects the personal privacy rights of all our customers and works diligently to safeguard your privacy. We take data security very seriously and use a combination of safeguards to protect customer information—such as employee training, employee accountability, strict privacy policies, rigorous security standards, encryption, and fraud monitoring and detection software.
Our Privacy Notices explain what personal information we collect, why we collect it, how we protect it, and how and why in certain cases we may share it with select other parties.
Click here to view our U.S. Consumer Privacy Notice
Click here to view our Online Privacy Notice
Click here to view our Mobile App Privacy Notice
Security
Online, by phone or in-person, FLCBank provides comprehensive, multi-layered, security strategies that address risks and vulnerabilities at each access point to keep your data safe.
With ever-increasing concerns of online safety and cybersecurity, know that FLCBank has implemented many levels of security to safeguard your online information.
Click here to learn more about how we protect you.
Visit the USA Government site to learn more about Online Security and Safety.
Fraud
While we invest in technology and processes to ensure we provide a secure environment for all of your financial transactions, data transmissions, and communications; we believe protecting your identity and personal information is a team effort.
To shield yourself and computer from fraudsters who may try to obtain your personal information electronically, we have compiled helpful information on the steps we recommend you take to protect yourself.
Visit the USA Government site to learn more about Common Scams and Frauds.
Reporting Fraud
Contact us immediately if you think your FLCBank account has been put in jeopardy. The sooner we know what has happened, the sooner we can begin helping you. Please call your Business Relationship Banker or contact a Relationship Banker at one of our branches at 1-800-318-3159.
If you have disclosed sensitive information to a fraudster, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name.
- Equifax: 1.888.766.0008
- Experian: 1.888.397.3742
- TransUnion: 800.680.7289
Our Business Practices
We regularly review our business practices to make sure they follow the policies and procedures we created to protect your information and keep it confidential. If you have any questions or concerns about our procedures or policies, please email Consumer Inquiries at CustomerInquiry@flcb.com (This email is for Consumers only and any use for soliciting services will be reported to applicable regulatory authorities for abuse).